Shipping Policy

Jewels by Panache

At Jewels by Panache, we are committed to ensuring your jewellery reaches you safely and in a timely manner. Please read this Shipping Policy carefully before placing your order.

1. Order Processing

All orders are processed after payment has been successfully received.

Estimated processing times:

  • Ready-to-ship items: 1–3 business days
  • Made-to-order and customised jewellery: Processing times vary depending on the design and level of customisation.
  • Bridal orders: Production and dispatch timelines will be confirmed during consultation or at the time of purchase.

Processing times exclude weekends, public holidays, and courier transit times.

During peak seasons, promotional events, product launches, and wedding periods, processing times may be extended.

2. Shipping Within Australia

We offer shipping across Australia.

Estimated delivery times after dispatch:

  • Standard Shipping: 2–8 business days
  • Express Shipping: 1–5 business days (where available)

Delivery timeframes are estimates only and are subject to courier operations and destination location.

3. International Shipping

We ship internationally to selected countries.

International delivery times vary depending on the destination, customs processing, and local postal or courier services.

The customer is solely responsible for any:

  • Import duties
  • Customs charges
  • Local taxes
  • Clearance fees
  • Other government-imposed charges

These costs are not included in the purchase price or shipping charges.

4. Shipping Costs

Shipping charges are calculated at checkout based on factors including:

  • Delivery destination
  • Parcel weight and dimensions
  • Shipping method selected
  • Order value

From time to time, promotional free shipping offers may be available.

5. Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email and, where applicable, tracking details via email or SMS.

Customers are responsible for monitoring tracking updates and ensuring that delivery arrangements can be fulfilled.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details.

Jewels by Panache is not responsible for delays, losses, or additional costs resulting from:

  • Incorrect addresses
  • Incomplete shipping information
  • Failed delivery attempts
  • Refused deliveries
  • Unclaimed parcels

Any costs associated with re-delivery or re-shipment will be the responsibility of the customer.

7. Signature on Delivery

For security purposes, high-value orders may require a signature upon delivery.

Where a signature service is used, responsibility for the parcel transfers to the customer once the courier records the parcel as delivered.

8. Delivery Delays and Lost Parcels

While we work with trusted courier partners, delivery delays may occur.

Jewels by Panache is not responsible for delays caused by:

  • Courier service disruptions
  • Severe weather events
  • Customs processing
  • Peak seasonal demand
  • Industrial action
  • Events beyond our reasonable control

If your parcel appears to be lost or significantly delayed, please contact us. We will assist in lodging an enquiry with the relevant courier service.

9. Damaged Parcels

If your parcel arrives damaged, you must:

  1. Record a continuous unboxing video before opening the package.
  2. Ensure the external packaging and shipping label are clearly visible.
  3. Contact us within 10 hours of delivery with supporting evidence.

Failure to provide the requested evidence may affect our ability to assess the claim.

10. Custom and Bridal Orders

For custom-made and bridal jewellery:

  • Estimated completion and dispatch dates will be discussed before production begins.
  • Customer approval delays, measurement changes, or design modifications may extend production timelines.
  • Once production has commenced, dispatch estimates are approximate only.

We strongly recommend placing bridal and event orders well in advance of the required date.

11. Risk and Ownership

Subject to your rights under applicable Australian Consumer Law, the risk of loss or damage to the goods passes to the customer once the parcel has been delivered to the shipping address provided at checkout.

12. Contact Us

For any shipping-related enquiries, please contact:

Jewels by Panache

Email: info@jewelsbypanache.com.au