Privacy Policy

Effective Date: June 2026

At Jewels by Panache, we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, interact with us, or purchase our products and services.

By accessing our website or using our services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

Information you provide directly

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order history
  • Bridal consultation information
  • Event details you choose to share
  • Customisation and styling preferences
  • Messages and enquiries submitted through our website or social media channels

Payment information is processed securely through trusted third-party payment providers. Jewels by Panache does not store your complete credit card details.

Information collected automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Time zone
  • Website activity and browsing behaviour
  • Pages viewed
  • Referral sources
  • Cookies and similar tracking technologies

This information helps us improve website performance and enhance your shopping experience.

2. How We Use Your Information

Your personal information may be used to:

  • Process and fulfil orders
  • Arrange shipping and delivery
  • Send order confirmations and tracking updates
  • Respond to customer enquiries
  • Manage bridal appointments and private consultations
  • Provide styling recommendations
  • Process custom and made-to-order jewellery
  • Verify transactions and help prevent fraud
  • Improve our products, services, and website
  • Conduct analytics and business reporting
  • Send marketing communications where you have provided consent
  • Meet legal and regulatory obligations

3. Payment Security

We take payment security seriously.

All payments are securely processed through reputable third-party payment gateways. We do not store full credit card or payment card information on our servers.

Please refer to the privacy policies of the relevant payment providers for further information.

4. Sharing Your Information

We may share your information with trusted third-party service providers that assist us in operating our business, including:

  • Website hosting providers
  • Ecommerce platforms
  • Payment gateways
  • Shipping and courier partners
  • Marketing and email platforms
  • Analytics providers
  • Customer communication tools

These providers are only given access to the information necessary to perform their services.

We may also disclose information where required by law or where necessary to protect our legal rights or prevent fraudulent activity.

We do not sell, rent, or trade your personal information to third parties.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Remember your preferences
  • Analyse website traffic
  • Measure advertising performance
  • Support remarketing and personalised advertising campaigns

You can manage or disable cookies through your browser settings, although some website features may not function correctly.

6. Marketing Communications

If you subscribe to our mailing list or otherwise provide consent, we may contact you regarding:

  • New collections
  • Product launches
  • Promotions
  • Bridal styling services
  • Event invitations
  • Special offers

Communications may be sent via email, SMS, WhatsApp, or other approved channels where consent has been provided.

You may unsubscribe from marketing communications at any time by using the unsubscribe link or contacting us directly.

7. Social Media & Third-Party Platforms

If you contact us or make purchases through Instagram, Facebook, WhatsApp, or other third-party platforms, your information may also be subject to those platforms' own privacy policies.

We encourage you to review their privacy practices separately.

8. Custom Orders & Bridal Consultations

To provide personalised services, we may collect additional information relating to:

  • Wedding or event dates
  • Outfit preferences
  • Jewellery preferences
  • Measurements where required
  • Styling inspiration and reference images

This information is collected solely for the purpose of providing customised products and services.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil orders
  • Maintain business records
  • Provide ongoing customer support
  • Resolve disputes
  • Comply with taxation, accounting, and legal obligations

Where appropriate and legally permitted, you may request that your personal information be deleted.

10. International Data Transfers

Some of our service providers may store or process information outside Australia.

By using our website and services, you acknowledge that your information may be transferred internationally for purposes including website hosting, payment processing, analytics, marketing, and order fulfilment.

11. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Withdraw consent for marketing communications
  • Make a privacy-related complaint

To exercise any of these rights, please contact us using the details below.

12. Security

We take reasonable administrative, technical, and physical measures to safeguard your personal information against:

  • Unauthorised access
  • Misuse
  • Loss
  • Disclosure
  • Alteration
  • Destruction

While we strive to protect your information, no method of online transmission or electronic storage can be guaranteed to be completely secure.

13. Children's Privacy

Our products and services are intended for adults and are not directed towards individuals under 18 years of age.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or industry practices.

Any updates will be published on our website and become effective upon posting.

15. Contact Us

If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact us.

Jewels by Panache

Email: info@jewelsbypanache.com.au

We are committed to handling your personal information with care, transparency, and respect.